Frequently
Asked Questions
Answers
What
do I do if I forget my password?
From the login screen, select, 'Password forgotten'. This will take you
to a new window where you can enter your email address. Once you type
your address and hit 'enter' a new temporary password will be emailed
to you instantly. Once you return and login, you may change your password
by clicking 'My Account' and selecting the option to 'Change my account
password.'
What is SAE Viscosity
Grade?
The most widely used system for rating the viscosity of oils was established
by the SAE (Society of Automotive Engineers) in the USA. Simply put, this
is the measure of an oil's thickness and ability to flow to critical lubrication
sites in the engine at certain temperatures and to lubricate when there.
An oil's viscosity rating is often referred to as its grade. There are
two types of viscosity grades--those containing the letter W (for Winter)
and those without the W.
Multigrade oils, such as a SAE 10W-30 oil, satisfy
the viscosity requirements of one of the W grades at low temperature and
one of the non-W grades at high temperature. Multigrade oils are widely
used because they are formulated to allow the engine to start when the
engine is cold but also to maintain sufficien viscosity to protect the
engine at higher temperatures and operating loads. The number before the
W represents its viscosity rating when cold. The number after the W represents
it viscosity rating closer to operating temperatures.
We recommend following the engine manufacturer's
recommendation for viscosity grade when choosing an oil for normal driving
conditions.
Click Viscosity
for more information on the most important property of your engine oil.
Why do I have to
choose a specific Service Class or Category?
An oil may have more than one service class or category. If you click
the dropdown box next to your oil selection you will see if your particular
oil selection has more than one service classification. You must select
one to create your VoxPop® Report because our database search will
compare oil samples that exactly match your SAE viscosity grade and one
specific service classification so that you receive an accurate comparison.
Consult your vehicle owner's manual for
the manufacturer's recommended engine oil service class or category. In
most cases, older-model vehicles can use the newer, higher-rated engine
oil classifications where now obsolete ratings were specified. Newer,
improved oils can also safely be used in older overhauled or antique car
engines as long as the appropriate SAE viscosity grade is used for the
anticipated temperature range.
How do I purchase
reports online?
Searching the database/Selecting your oil
report:
- Click 'Ordering Information or 'New Search'
- Search by brand name or a keyword within a brand name,
by a specific SAE Viscosity Grade or Service Class/Category. If you
are uncertain about the correct viscosity grade or service class/category,
consult your vehicle owner's manual. Click on the 'What's this?' boxes
for helpful information on SAE Viscosity Grade and Service Class/Category.
- Click 'Search Reports' to review the results of your
search.
- Before adding a selection to your shopping cart, you
will need to select a specific Service Class/Category from the dropdown
box to create a comparison report.
- Use the check boxes to make your selections and click 'Add Selected
Item(s) to Cart' to place them in your shopping cart.
- In the search results page, you will see the reports
you have previously added to your Shopping Cart in the upper right box.
- The upper left box displays your current search criteria.
You can narrow your selection by clicking 'Refine Search' to return
to your search options and selecting more specific criteria.
Purchasing/Checkout
- After you have added your selections to your shopping
cart and are ready to purchase, click 'Checkout.' You may be prompted
to 'Sign in' if you are not already logged in. Verify your email address
and other important account information. New customers will be asked
to create an account. Please enter all the applicable information requested
on the new account screen and click on 'Continue.' (See our Privacy
Policy.)
- Once you have signed in or your new account registration
is complete, you may proceed to 'Check Out.'
- Enter your payment option. If paying by credit card,
make sure your billing information exactly matches the information on
your credit card statement or your credit card company will decline
the transaction. After entering all your payment information, click
'Continue.'
- The next screen is the 'Order Confirmation' page. Please
print the order confirmation page for your records. You will also receive
an email confirming your order.
- Once you click 'Confirm Order' your report(s) will
be processed immediately online. It may take up to 60 seconds to process
your order, or even a little longer if several reports have been requested.
- If you have paid by credit card you may choose 'Download
Now' and immediately download your VoxPop Report package, or you can
choose 'Download Later' and you will have up to 14 days to come back
and download your order.
- If paying by check or money order, your payment must
be received within 14 days or your order will be set to inactive. Once
your check/money order is received, an email will be sent notifying
you that your order is approved and ready to download.
What payment options
do I have?
You can purchase reports through the VoxPop® Report eStore using a
Visa, MasterCard or Discover credit card, by U.S. check or money order.
If purchasing outside of the U.S. you must pay by credit card. If you
are paying by credit card, you may download your report immediately after
the online payment processing is complete.
If you choose to pay by U.S. check or money order,
you will need to mail your payment. Your order will be put on hold for
14 days from the time your order is placed before your report package
is set to inactive so payment should be sent promptly. You will receive
an email notification once your payment has been received.
Is my credit card
information secure?
YES! Your credit card information is protected with a secure SSL Certificate
that encrypts all of your transactions through our site with industry-standard
secure sockets layer (SSL) technology.
In addition, we have partnered with Authorize.Net,
a leading payment gateway since 1996, to offer safe and secure credit
card transactions for our customers. The Authorize.Net Payment Gateway
manages the complex routing of sensitive customer information through
the credit card processing networks. Authorize.Net adheres to strict industry
standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology
for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software
methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI)
Data Security Standard.
- For additional information regarding the privacy
of your sensitive cardholder data, please read the Authorize.Net
Privacy Policy.
VoxPop at www.engineoilinfo.com is registered with
the Authorize.Net Verified Merchant Seal program.
My order won't go
through or my credit card is repeatedly rejected, why?
Usually, the reason a transaction is declined is for security reasons.
Be sure the billing address and phone number exactly match your credit
card statement and the account number, card type, expiration date and
CCV number are entered online exactly as they appear on your card. It
is also possible that the purchase exceeds the maximum credit limit for
the card.
If you have confirmed your information is correct and
continue to experience difficulties, please click here
to email us. Provide as many details as possible and we will respond within
one business day.
How can I download the purchased
reports?
In order to download the report package(s) you have purchased, please
use the following instructions. You have 14 days to download your file(s).
Download Now
- Click the 'Download Now' button after completing
your order.
- You will be asked if you want to open or save
the file. Make sure the file type is a Zip file. Choose the
'Save' option.
- You will see the 'Save As' window. Choose the
location to save your file and 'Save' with the default file name or
rename your Zip file if you choose.
- Once your Zip file (folder) is saved it may automatically
open so you can view your files, or a window will give you the option
to 'Open'. You will see the VoxPop Report file(s) along with an Engine
Oil Report Reference Sheet and the ABCs of Engine Oil eBook.
Download Later
- If you choose to 'Download Later' you can return
to your previous order(s) from the 'My Account' page.
- Click the 'View' button next to the order number
you wish to access.
- Click the 'Download Now' button and follow the
steps outlined above.
I couldn't download my file
and when I go back to try again I get the message that it has already
been downloaded or the time has expired, what do I do now?
Click here to email us and send
us a message explaining what happened. We will correct the error and you
should have your report within one business day.
What are cookies and what
if I don't have them enabled?
A cookie is a bit of information that is saved on your computer to will
help the eStore identify who you are when you visit the site. It also
keeps track of the reports that you want to purchase, and personal default
preferences.
In order to enable cookies, use the 'Help' feature in
your browser by pressing the F1 key and searching for 'cookies' or 'enable
cookies'.
What is Acrobat Reader
and Portable Document Format?
The VoxPop™ documents are available in Portable Document Format
(PDF), which requires the Adobe Acrobat Reader plug-in for viewing. PDF
is the preferred file format because it preserves the look and style of
the document. PDF also reduces the file size thereby shortening the download
time. No password is required to open PDF files.
If you do not have the Adobe Reader on your computer,
you can download a free version by clicking on the Adobe Reader icon from
the 'Ordering Information' screen and following the Adobe instructions
for your system requirements.
What is a ZIP file and why
do I need special software to download my report files?
Think of the Zip file itself as a container which holds one or more compressed
files inside it. Zipping make it easy to keep related files together and
makes transporting, emailing, downloading and storing data and software
faster and more efficient. Only one download is needed to obtain all related
files, and file transfer is quicker because the archived files are compressed.
You may use any Zip software to open your downloaded files.
If you do not have Zip software on your computer, you can download a free
version of jZip by clicking the jZip icon from the 'Ordering Information'
screen.
- Click the jZip icon and a window will open to
the jZip website where you can download your free software.
- Click the 'Dowload' button.
- After downloading jZip you will see the jZip.exe icon
on your desktop.
- Double click the jZip.exe file to install the software
on your PC.
- After you have installed jZip, you can open a Zip file
by double clicking it.
- The Zip folder will open and you will see the VoxPop®
Report file(s), an Engine Oil Report Reference Sheet and the ABCs of
Engine Oil ebook. Double click on a file to open it.
What
if I can't find the answer to my question here?
If you didn't find the answers you need from the information provided,
click here to email us.
Please let us know your specific problem and we will respond within one
business day.
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